SHIPPING UPDATES
Friends!
We want to extend a special THANK YOU for choosing to support small businesses. When choosing to support small business, just remember…
You’re choosing to support a family business that doesn’t normally have a team of employees fulfilling orders 24/7
Most products are hand made which ensures the highest quality possible, but usually isn’t as fast as the Prime world we live in.
First responder families, especially, are also working around some sort of shift schedule as well! Which means half of the workforce of a small business isn’t around to help the entire time.
So while we truly appreciate your support, if you’re going to expect Prime type service and instant shipping times…and you plan on emailing right away to check the status of your order…just don’t. While we do our best to get everything out as quickly as possible as stated on our website order FAQ’s, SHIFT HAPPENS!
And remember, once we drop someone at the post office… we are no longer in control. We don’t know why your order made 3 extra steps along the way. We don’t have a post office rep exclusively tracking our shipments.
So as you CHOOSE to support small businesses…remember that you are CHOOSING to support small businesses, and it’s not the same as Prime.
Small businesses are the backbone of America, and we are grateful that you have trusted us with your orders! So please be patient as so many families are working around the clock to fulfill your orders all across the country.
And if your order is taking longer than 2 weeks to ship, don't be a dick and email Michelle (customer support) complaining about our emails and how we should ship orders instead, because chances are if you have a tracking number it's been lost in the mail. Just simply ask about your order and we will do what we can to make it right.
Thank you and remember stay salty my friends!
If you have any other questions about our shipping policies. click here.